The Insurance Factory | Existing Customers

Existing Customers

The unexpected can happen at any time. That's why our claims line is open 24 hours - to take your call and start processing your claim as quickly as possible.

You can notify us of all accidents or thefts by calling our 24 hour Claims Helpline on 0800 440 2063.

If you require any further information on claims you can visit our 'Making a claim' page which will give you information on making a claim, what to do if you have had an accident, legal expenses and uninsured losses.

About Your Policy

What's covered?

If you're not sure exactly what is covered in your insurance policy, it's easy to find out. Simply refer to your certificate and policy schedule. These were issued to you when you originally took out the cover and all the information you need is in them. If you still have a query, please call 0844 557 1932.

Policy detail changes

If you want to make changes to your existing policy details ie. you've changed address, got a new car or you want to add someone else to the policy please call us on 0844 557 1932.

Renewing Your Policy

If your current insurance is coming to an end then you should definitely be thinking about renewing your policy. To discuss your renewal requirements, including any changes you wish to make to your policy then please call us on 0844 770 4248.

Our Terms of Business

For further details and a full breakdown of cover, please refer to our Terms Of Business Agreement (TOBA) document.

What to do if you have a complaint

If you have a complaint, please click here for our customer complaint procedure. This provides an easy to follow step-by-step guide to help you through the process.