Thank you for visiting the Impounded Car Insurance page.

The Insurance Factory no longer offers Impounded Car insurance, and this product is no longer available to new customers.
If you already hold an Impounded Car insurance policy with us, your cover will remain in place until your renewal date.
At renewal, you will receive a letter confirming that your policy will not be renewed, and you will need to arrange alternative cover with another provider.
If you need any support during the lifetime of your current policy, please contact us using one of the methods below.

Customer Service
Tel: 0121 296 3075
Email: enquiries@insurancefactory.co.uk
Opening Times
Monday - Friday: 9am – 7pm
Saturday - Sunday: Closed
You can still make a claim and contact us about your policy.
24-Hour Claims Line
The unexpected can happen at any time. That’s why our claims line is open 24 hours to take your call and start processing your claim as quickly as possible.
You can notify us of all accidents or thefts by calling our 24-hour Claims Helpline.
Tel: 0800 440 2063
Complaints
If you have a complaint, please refer to our customer complaint procedure by clicking the button below.
This page provides an easy-to-follow step-by-step guide to help you through the process.
View our customer complaints page
Alternatively, you can contact the Complaints team using the details below.
Tel: 0121 296 3100

Write to us
The Insurance Factory
PO Box 82114
LONDON
N17 1LJ

We aim to offer you the best customer service and are committed to ensuring that is what you receive. If you have any feedback or would like to comment on the service you received, please don't hesitate to contact us.