Contact Us
Important notice for Citroën vehicle owners. Find out more.
Need to speak to us about your insurance quote or an existing policy? We would love to hear from you!
Our operators are here to assist you in your query and getting in touch couldn't be easier.
Call us on 0121 296 3075.
Or, email us at enquiries@insurancefactory.co.uk
Opening Times:*
Sales:
Monday-Friday: 9am-7pm
Saturday: 9am-1pm
Bank Holidays: Closed
Renewals:
Monday-Friday: 9am-7pm
Saturday: 9am-1pm
Bank Holidays: Closed
Customer Service:
Monday-Friday: 9am-7pm
Saturday: 9am-1pm
Bank Holidays: Closed
*Please note, bank holiday opening hours may vary
24 Hour Claims Line
The unexpected can happen at any time. That’s why our claims line is open 24 hours – to take your call and start processing your claim as quickly as possible.
You can notify us of all accidents or thefts by calling our 24 hour Claims Helpline.
0800 440 2063
Complaints
Telephone: 0121 296 3075
Email: complaints@brightsideinsurance.co.uk
Address: The Insurance Factory, PO Box 82114, LONDON, N17 1LJ
Where to write to us
The Insurance Factory
PO Box 82114
London
N17 1LJ
Press Enquiries
For press and media enquiries, please email pressoffice@markerstudy.com. Please note, these contact details are for accredited journalists or anyone wishing to obtain company information relating to press issues only. Our press office does not have access to policy information and is unable to handle queries directly from customers.
We aim to offer you the best customer service and are committed to ensuring that is what you receive. If you have any feedback or would like to comment on the service you received, please don't hesitate to contact us.