Contact Us

Need to speak to us about your insurance quote or an existing policy? We would love to hear from you!
Our operators are here to assist you in your query and getting in touch couldn't be easier.

Call us on 0121 296 3075.
Or, email us at

Opening Times:*
Monday-Friday:         9am-7pm
Saturday:                    9am-1pm
Bank Holidays:           Closed
Monday-Friday:         9am-7pm
Saturday:                     9am-1pm
Bank Holidays:           Closed 

Customer Service:
Monday-Friday:         9am-7pm
Saturday:                     9am-1pm
Bank Holidays:           Closed

*Please note, bank holiday opening hours may vary

24 Hour Claims Line

The unexpected can happen at any time. That’s why our claims line is open 24 hours – to take your call and start processing your claim as quickly as possible.

You can notify us of all accidents or thefts by calling our 24 hour Claims Helpline.

0800 440 2063 


If you want to make a complaint you can do so by completing our online complaints form.

Where to find us

Main office
The Insurance Factory
Brightside Park, 
Severn Bridge, 
BS35 4BL


 We aim to offer you the best customer service and are committed to ensuring that is what you receive. If you have any feedback or would like to comment on the service you received, please don't hesitate to contact us.