Contact Us

Need to speak to us about your insurance quote or an existing policy? We would love to hear from you!
Our operators are here to assist you in your query and getting in touch couldn't be easier.

Call us on 0121 296 3075.
Or, email us at

Opening Times:*
Monday-Thursday:   9am-8pm
Friday:                         9am-7pm
Saturday:                    9am-4pm
Bank Holidays:           Closed
Monday-Thursday:    8.30am-8pm
Friday:                          9am-7pm
Saturday:                     9am-4pm
Bank Holidays:           Closed 

Customer Service:
Monday-Thursday:    9am-6pm
Friday:                          9am-5pm
Saturday:                     9am-1pm
Bank Holidays:           Closed

*Please note, bank holiday opening hours may vary


If you want to make a complaint you can do so by completing our online complaints form.

Where to find us

Main office
The Insurance Factory
Haden House, 
Unit 16 Waterfall Ln, 
Cradley Heath, 
Rowley Regis
B64 6PU


 We aim to offer you the best customer service and are committed to ensuring that is what you receive. If you have any feedback or would like to comment on the service you received, please don't hesitate to contact us.